- Forge digital connections with immersive communities for customers, partners, and employees.
- Cultivate collaboration within personalized community spaces.
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Experience Cloud stands as a revolutionary digital engagement solution intricately crafted on the robust Customer 360 platform. It is more than just a platform; it’s an immersive digital experience that connects businesses with their audience at a profound level. By leveraging the power of Customer 360, Experience Cloud transforms the way organizations engage, collaborate, and connect.
Propelling Connectivity and Innovation:
Tailored for forward-thinking business organizations, Experience Cloud serves as a catalyst for propelling businesses into a new era of connectivity and innovation. It enables immersive digital interactions, offering a platform to create engaging digital communities. Businesses can gain valuable insights from Customer 360, delivering personalized experiences that drive engagement and foster loyalty.
Creating a Unified Digital Ecosystem:
This tech goes beyond conventional boundaries, breaking down silos to create a seamless digital ecosystem. This integration spans customer interactions, employee collaborations, and core business processes, offering a unified view of customers. Businesses can achieve a holistic view, integrating customer engagement, sales, service, and marketing efforts for a truly transformative impact. This comprehensive understanding empowers businesses to decipher customer behaviors, preferences, and historical interactions.
When Experience Cloud is combined with other Salesforce technologies, it becomes a dynamic force that not only connects but transforms how organizations operate, collaborate, and drive success in the digital landscape.
Mastek, with our skilled team of Salesforce-certified professionals, offers a tailored approach to implementing Experience Cloud. We understand the intricacies of the platform and leverage our technical expertise to align it with your unique business requirements. Our approach ensures seamless integration, creating an environment where Experience Cloud becomes a strategic advantage for your organization.
Service availability
Reduction in operational costs
Customer satisfaction
SLA track record
Service availability
Reduction in operational costs
Customer satisfaction
SLA track record
Changing markets demand a change in meeting your customers’ needs. We take the time to listen, understand and build a solution just for you.
We offer a portfolio of Managed Services options to support customers in continually maximising the value from their investment in cloud-based applications and digital solutions.
Our approach is industry first. We decomplex digital for all enterprises.
Government
Mastek’s public sector and government consulting services leverages the power of emerging technologies and helps you solve the challenges of a changing world.
Healthcare
Mastek reimagines your technology choice and helps you build an agile intelligent, high-performing healthcare system that drives long-term results.
Retail
Mastek’s agile digital retail technologies automate business-to-business (B2B) processes, drive efficiencies and transform the customer experience.
Financial Services
Mastek’s around-the-clock financial services and solutions support innovation and help you realise the benefits of the digital in finance.
Manufacturing
Mastek’s innovative manufacturing services and solutions are taking the manufacturing industry into the next phase of accelerated growth and creating resilient systems of the future.
Government
Mastek’s public sector and government consulting services leverages the power of emerging technologies and helps you solve the challenges of a changing world.
Government
Mastek’s public sector and government consulting services leverages the power of tommorow’s technologies and helps you solve the challenges of a changing world.
Healthcare
Mastek reimagines your technology choice and helps you build an agile intelligent, high-performing healthcare system that drives long-term results.
Retail
Mastek’s agile digital retail technologies automate business-to-business (B2B) processes, drive efficiencies and transform the customer experience.
Financial Services
Mastek’s around-the-clock financial services and solutions support innovation and help you realise the benefits of the digital in finance.
Manufacturing
Mastek’s innovative manufacturing services and solutions are taking the manufacturing industry into the next phase of accelerated growth and creating resilient systems of the future.
Healthcare
Mastek reimagines your technology choice and helps you build an agile intelligent, high-performing healthcare system that drives long-term results.
Retail
Mastek’s agile digital retail technologies automate business-to-business (B2B) processes, drive efficiencies and transform the customer experience.
Financial Services
Mastek’s around-the-clock financial services and solutions support innovation and help you realise the benefits of the digital in finance.
Manufacturing
Mastek’s innovative manufacturing services and solutions are taking the manufacturing industry into the next phase of accelerated growth and creating resilient systems of the future.
“The seamless integration has created amnesty between our systems and makes our tech ecosystem a lot stronger.” – Senior Manager of an industry leading virtual agent services company.
An industry leading tech-enabled platform specializing in virtual, flexible agent services were struggling to adequately track operational activities for their agents; most of which was done manually. Mastek’s Salesforce based hub enabled them to get a 360-degree view of client to agent operations.
Leveraging a virtual workforce that boasts a lower carbon footprint, Mastek has provided a cloud-based solution resulting in increased scalability and resource optimization, leading to a more efficient use of computing resources and the potential to reduce carbon emissions associated with data centers. This digitalization and streamlining of processes has led to eliminating all manual activities from reduced paper usage and resource consumption, contributing to environmental sustainability and recapturing up to 6000 work hours per year.
Mastek has helped one of UK’s largest parcel delivery network to streamline processes and operations across their internal departments which were earlier using disparate systems – therefore, contributing to the company’s efforts to operate in a more sustainable and eco-friendly manner by creating a unified back-end operation with efficient process workflows. Mastek implemented Oracle Cloud-based ERP, EPM, SCM, HCM & UK Payroll solutions.
Mastek realizes that compliance and adherence to regulations are essential for responsible business practices and to ensure a high-in-class solution, Mastek has facilitated the path to achieve high standards of governance practices that promote transparency, accountability, and ethical decision-making within the organization, which can enhance stakeholders’ trust and confidence in the company.
One of the largest public forces in the world was embarking on a digital transformation journey, aiming to be fully digital. Their existing application infrastructure was physically hosted and there were significant security constraints.
By replacing manual processes with digital ones, there’s a decrease in its environmental footprint and energy consumption associated with physical infrastructure. The implementation of a fully automated software delivery pipeline and enhanced monitoring system results in more efficient use of resources, including computing power. This aligns with an environmental focus on reducing resource consumption and emissions.
As a result, the cost savings of $2 million per year in infrastructure costs can be seen as efficient resource allocation and cost management which are important aspects of governance, and these savings enhance the company’s financial sustainability and governance practices.
Mastek has redefined the process flow for a cement manufacturing company, resulting in advanced loading capabilities, the addition of 500+ customers in a year, efficient utilization of resources, and improved turnaround time for its truck drivers by 2x.
The solution improves resource utilization by minimizing the need for manual intervention and optimizing processes, leading to reduced energy consumption, lower waste generation, and a smaller environmental footprint for the cement manufacturing process. It also reduces the likelihood of overloading, which decreases the wear and tear on vehicles and prevents increased fuel consumption. Real-time material tracking helps minimize transportation inefficiencies, leading to reduced fuel consumption and greenhouse gas emissions. Along with the environmental benefits, the system’s automation and real-time tracking enhance customer engagement and satisfaction by providing transparency and real-time updates on material delivery.