Mastek’s Oracle CX Cloud Solution

Transform CX needs with Oracle CX cloud Implementation

Oracle Customer Experience (CX) Cloud goes beyond the traditional CRM solutions to help organizations provide unified customer experience across the channels. By providing the right information at the right time to employees, it enables companies in every aspect of the business right from customer acquisition till retention and the process in between. With Oracle Customer Experience (CX) solution corporates will be able to,

Optimize advertising outcomes and target audiences better

Deliver personalized customer experiences across different channels

Offer meaningful suggestions to customers at any point in their buying journey

Leverage real-time insights from a unified Oracle CX environment

Make informed customer interactions with quick integration between Oracle CX and back office solutions

Mastek’s deep expertise in implementing Oracle CX Cloud solutions helps you to build lasting value-driven customer relationships

Why Mastek?

Mastek offers full stack Customer Experience solutions with domain experts and industry specific solutions. As one of the leading Oracle partners globally serving customers across different industries like healthcare, manufacturing, retail, utility, local government, property and construction, banking and etc , we leverage domain experts, proven global implementation methodology, plug and play accelerators, and industry best practices for implementing Oracle CX Cloud solutions to deliver optimum value to our customers. Partnering with Mastek helps the organization to design and develop strategies and build better customer experience across multi-channels and get data-driven insights.

100+

Oracle CX Customers

20+

Years of Digital Commerce and Experience

40+

Countries Presence

Domain Expertise and Oracle Certified Consultants

The Mastek Difference

Industry Solutions

Our extensive experience in implementing Oracle CX Cloud solutions across multiple industries has helped our customers deliver superior customer experiences across various levels of customer journeys. We have helped many enterprises adopt Oracle CX solutions, including, but not limited to:

Public Sector & Government
Manufacturing & Technology
Financial Services
Healthcare & Life Sciences
Retail & Consumer
Hospitality
Transportation and Logistics

Business Services

As your Oracle CX partner, Mastek can help you build a unified sales and service team and fulfill customer expectations by implementing Oracle CX solutions.

Consulting: Leverage the full power of Oracle CX solutions. Our comprehensive consulting services enable you to deliver consistency in customer engagements across all stages without disrupting existing systems.

Implementation: Our CX services and solutions for Oracle can help your enterprise redefine customer experiences and align with the expectations of today’s digital-age customers.

Migration and Upgrades: Leverage a smooth transition from on-premises to Oracle CX Cloud with Mastek’s Glide 4.0, while reducing infrastructure costs and increasing user adoption.

Managed services

Optimize your business operations post-implementation with our customizable managed services like the Application Enhancement Services (AES). Having executed 12000+ service requests already, we have 120+ Oracle Managed Services customers supported by 450+ Oracle Managed Services resources.

Balancing structure with flexibility
Maintaining alignment between our Oracle Managed Services and your changing business needs
Agile Service Management fusing ITIL standards with Agile to drive continuous improvement
Value-Based Analytics tool to make informed value-based business decisions

Enterprise Tech

As an exclusive Oracle Cloud implementation partner, we help you adopt new technologies with end-to-end services, from consulting to end-support.

Oracle PaaS Solutions
Oracle Analytics Cloud
Oracle Cloud Infrastructure
Oracle Autonomous Data Warehouse
Application Development
IoT / Artificial Intelligence / Blockchain / Chatbot
Security, Identity, and Compliance

Trusted Digital Transformation Partner 100+ Satisfied Oracle CX Cloud Clients

Problems We Solve

UK-based Local Government Embark on Cloud-First journey for Finance and HR Processes with Oracle Cloud

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$1bn Turnover Middle Eastern Telecom Company Standardizes its Budgeting Process with Oracle PBCS

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Manufacturing Market Leader in the Construction Material Creates a Resilient Supplier Life Cycle Management with Mastek Glide

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Building Trust

Solutions We Offer

We support businesses on every step of their Oracle CX Cloud implementation journey. With seamless connection between data and intelligence, you are able to derive superior results from your sales, marketing and e-commerce efforts.

Marketing Cloud
Sales Cloud
Service Cloud
Industry Solutions
Business Services

Marketing Cloud

Eloqua Marketing Automation
Responsys Marketing Automation
CrowdTwist Loyalty
Unity Customer Data Platform

Sales Cloud

Fusion Sales and B2B Service Cloud
Oracle CPQ Cloud
Oracle Subscription Management
Customer Data Management

Service Cloud

Oracle B2B Service
Oracle B2C Service (Oracle RightNow)
Oracle Field Service Cloud
Oracle Service Logistics Cloud
Oracle Intelligent Advisor
Oracle Digital Customer Service
Oracle Knowledge Management
Oracle Maintenance Cloud
Oracle Digital Assistants

Industry Solutions

Public Sector
Manufacturing
Banking and Financial Services
Retail
Healthcare
Transportation and Logistics

Business Services

Mastek Oracle CX Consulting
Implementation Consulting
Innovations with GenAI
Migration from legacy CRM to Oracle CX with Mastek Glide 4.0
Managed Services

Delivering Value

Delivering
Value

Industries We Serve

Our approach is industry first. We decomplex digital for all enterprises.

Government

Mastek’s public sector and government consulting services leverage the power of emerging technologies and help you solve the challenges of a changing world.

Healthcare

Mastek reimagines your technology choices and helps you build an agile, intelligent, high-performing healthcare system that delivers long-term results.

Retail

Mastek’s agile digital retail technologies automate business-to-business (B2B) processes, drive efficiencies and transform the customer experience.

Financial Services

Mastek’s round-the-clock financial services and solutions support innovation and help you realise the benefits of the digital in finance.

Manufacturing

Mastek’s innovative manufacturing services and solutions are taking the manufacturing industry into the next phase of accelerated growth and creating resilient systems of the future.

Government

Mastek’s public sector and government consulting services leverages the power of emerging technologies and helps you solve the challenges of a changing world.

Healthcare

Mastek reimagines your technology choice and helps you build an agile intelligent, high-performing healthcare system that drives long-term results.

Retail

Mastek’s agile digital retail technologies automate business-to-business (B2B) processes, drive efficiencies and transform the customer experience.

Financial Services

Mastek’s around-the-clock financial services and solutions support innovation and help you realise the benefits of the digital in finance.

Manufacturing

Mastek’s innovative manufacturing services and solutions are taking the manufacturing industry into the next phase of accelerated growth and creating resilient systems of the future.