Unleash the Intelligence of Automation for a Digital-first Era

Intelligent Automation (IA) – today and for the future – goes far beyond reducing costs and increasing efficiencies. It powers stronger human-machine collaboration, drives more proactive decision-making, multiplies growth opportunities, accelerates innovation-led transformation, and delivers outstanding experiences for customers and employees. What organizations need is a clear strategy, expert-led roadmaps that can seamlessly integrate AI, RPA, and autonomous agents.

Mastek’s Intelligent Automation and RPA services converge the advantages of automation, AI, data and cloud technologies to accelerate enterprise-wide transformation and unlock unprecedented value. From pilot programs to full-scale deployment, our proven frameworks and reusable AI-driven bots unleash innovation with speed, scale and agility.

Why Mastek?

A partnership with Mastek unlocks the following powerful advantages:

Rapid and agile scaling to keep pace with business growth

Tailored strategies aligned to industry-specific goals and requirements

Quantifiable outcomes in cost savings, operational efficiency, and customer satisfaction

Comprehensive end-to-end support - from process discovery to implementation and optimization


Mastek's knowledge of RPA is excellent and the team have been instrumental in supporting Together’s RPA journey and the successes of the last 12 months.

– Jonathan Surplus
Application Manager – Together

Our Valued Partners

Our Customers

Translating Strong Capabilities to Powerful Solutions

Our comprehensive suite of IA solutions delivers both immediate impact and sustained longer-term benefits - and are tailored to address specific requirements of diverse industries.

Agentic AI Automation

Our autonomous AI Agents make real-time decisions, adapt to changes, and smartly execute complex workflows with minimal human intervention to boost efficiency across industries.

GenAI-powered Business Automation

Harnessing the might of Generative AI, we enable organizations to automate customer interactions, document processing, and enterprise knowledge management. Our Gen AI-led business automation solutions and services boost accuracy, drive intelligent decision-making, and slash cost of operations.

Low-code/No-code Workflow Automation

We design and implement seamless and scalable automated workflows that connect multiple business applications, optimize approvals, and eliminate manual inefficiencies-all without extensive coding.

Hyperautomation-as-a-Service

Our Hyperautomation-as-a-Service offerings integrate AI, RPA, workflow orchestration, and process mining for full-scale digital transformation and operational efficiency.

Process Discovery & Optimization

Leveraging AI-powered task mining, we analyze workflows, detect inefficiencies, and identify high-impact automation opportunities-ensuring optimal automation strategies.

Intelligent Document Processing (IDP)

Our AI-driven data extraction and document automation offerings enable organizations to automate document-heavy workflows with AI-powered OCR and NLP. This significantly reduces manual data entry and improves accuracy in invoice processing, contracts, and compliance documents.

Delivering Value

Delivering
Value

Problems We Solve

Building Trust

Building Trust

Solutions We Offer

Contactless Digital Services

Contactless Digital Services

Give control back to your customers. Your customers need accurate information quickly. Instead of asking them to wait for you to pick up the phone or reply to an email, use automation for contact centres, IT provisioning and access management.

Contact Centres

Contact Centres

Wave goodbye to long delays. Chatbots can run on a deep knowledge base to tailor their answers. You can reduce call time, improve waiting times and increase digital engagement, ultimately lifting both your reputation and customer service.

Automated IT Provisioning

Automated IT Provisioning

Make remote working safe and secure. We all know what it’s like to wait for IT to issue a new laptop. Automated provisioning takes out the manual steps completed by IT and removes a significant workload and reduces delays.

Identity and e-security

Identity and e-security

Prepare for increased cyber attacks. Your customers’ data is precious. The last thing you need is to be hitting the headlines for a GDPR breach. Automated access management eliminates human errors and creates records for deep audits.

Human Resources

Human Resources

Get ready for shifts in demand. Bots just aren’t about ROI, they improve employee experience and drive organisational agility. Document your employee on-boarding process, speed up applicant screening and process sick leave using bots.

Data Migration

Data Migration

Accelerate major updates. Data migrations can include 10,000 transactions. Manual processing at this volume is an unthinkable cost burden for most organisations. Bots can complete these 60% faster than manual processing.

Delivering Value

Delivering
Value

Transforming Operations Across Industries

Across major industries, we develop automation strategies and solutions tailored to meet their individual requirements and address their specific challenges - from process discovery for high-impact opportunities, to implementation and hyper-care support.

Healthcare

  • Appointment scheduling
  • Insurance verifications
  • Patient onboarding and registration
  • Revenue cycle management operations
  • Provider credentialing and directory updating
  • Medical records processing
  • Improved administrative efficiency-at reduced operational costs

Retail

  • Real-time inventory tracking, predict demand, and optimize restocking processes
  • Improve demand forecasting, optimize transportation routes, and streamline logistics
  • Enhance order accuracy and speed up fulfillment
  • Drive seamless omnichannel experiences
  • Understand customer needs and tailor in-store product and service offerings
  • Personalize marketing and customer engagement
  • Enhance efficiency and reduce manual efforts

Financial Services

  • Streamline financial processes and minimize the need for corrective actions
  • Simplify document processing and ledger management
  • Ensure financial operations are compliant, thus reducing the risk of penalties
  • Personalize customer interactions for higher-value outcomes
  • Enable predictive modeling and deeper insights for winning financial strategies

Manufacturing

  • Enhance production processes
  • Enable predictive maintenance
  • Improve supply chain efficiency
  • Drive innovation to accelerate industrial transformation

Creating Velocity

Creating Velocity

DecompleXify Ideas

DecompleXify Digital with Mastek Today
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