Setting the Context
In the water and sewerage sector, precision and efficiency are non-negotiable. As Northern Ireland’s sole provider of these essential services, this government-owned waterworks company faced the challenge of streamlining its warehouse operations to better serve the region. By implementing Mastek’s WH360 warehouse management solution, they not only enhanced operational efficiency but also set a benchmark for innovation in utility management.
About the Client
Our client is Northern Ireland’s sole provider of water and sewerage services – operating as a Government-Owned Company (GoCo) since 2007. Serving approximately 840,000 households and businesses, they ensure the delivery of more than 560 million liters of clean, safe drinking water daily. Thus, operating within the highly regulated utilities sector, they required a robust solution to modernize their operations. By implementing WH360, we supported their journey towards real-time warehouse efficiency, empowering them to maintain service reliability while advancing their sustainability goals.
Challenges
- Their reliance on EBS for warehouse transactions limited their ability to process real-time data, resulting in delayed inventory updates and operational inefficiencies.
- Discrepancies in inventory management, such as mismatched stocks or incorrect orders, were challenging to address promptly, leading to reduced operational accuracy and increased return-to-supplier transactions.
- The manual allocation of tasks, especially for cycle and physical counting, caused inefficiencies in warehouse operations, leading to delays and higher error rates.
- The absence of real-time processing capabilities hindered the timely issuance of materials for maintenance work orders, impacting operational workflows.
Solution
Mastek deployed WH360, a comprehensive warehouse management solution enabling seamless inventory tracking. This transformation helped the client achieve greater agility, accuracy, and efficiency in their warehouse operations.
- WH360 replaced the legacy EBS system, enabling dynamic and instantaneous processing of customer’s warehouse activities.
- Facilitated prompt handling of inventory discrepancies.
- Redefined task distribution in customer’s warehouses, especially for inventory-related activities such as cycle counts and physical audits.
- Supports immediate material issuance for maintenance work orders, expediting operations and ensuring timely service delivery.
- Developed Infrastructure As A Code using terraform scripts for Cloud Object creations.
- Enabled client’s real-time tracking capabilities, offering enhanced visibility and control over stock levels.
Business Outcome
- The shift to real-time processing significantly reduced bottlenecks in warehouse operations, enabling quicker response times and smoother workflows.
- Enhanced discrepancy handling led to improved inventory accuracy and minimized delays.
- Improved task allocation allowed better use of workforce and resources, enhancing overall productivity.
- Real-time material issuance ensures timely maintenance support, reducing downtime and enhancing service reliability.
- Advanced inventory tracking empowered stakeholders with greater oversight, resulting in better planning and informed decision-making across the supply chain.
