Background
A prominent hospital in Dubai, renowned for its cutting-edge technology and world-class medical experts, faced challenges in managing its workforce. The hospital’s complex scheduling and rostering processes, coupled with the 24/7 nature of healthcare services, demanded an efficient and automated solution.
Challenges
- Complex Scheduling and Rostering: The hospital faced difficulties in managing 24/7 shift schedules and on-call shifts for its healthcare workers.
- Manual Efforts: Time-consuming manual processes for scheduling, rostering, and time tracking.
- Inaccurate Calculations: Challenges in validating deductions and overtime (OT) based on assigned duties.
Solution
Mastek implemented a comprehensive workforce management solution, integrating biometric time tracking technology to.
- Automated scheduling and rostering processes, ensuring accuracy and efficiency.
- Track healthcare workers’ time accurately, eliminating manual errors.
- Validate deductions and overtime based on assigned duties.
- Implement a notification system to keep healthcare workers informed about schedules and changes
Results
- Improved Efficiency: Significant reduction in manual effort and time spent on scheduling and timekeeping tasks.
- Enhanced Accuracy: Accurate time tracking and deduction calculations ensured fair compensation for healthcare workers.
- Improved Communication: The notification system facilitated better communication and transparency between the hospital and its staff.
- Increased Productivity: Streamlined processes allowed healthcare workers to focus on their primary duties, leading to increased productivity.
Conclusion
Mastek’s workforce management solution transformed the American hospital’s scheduling and time tracking processes, resulting in significant efficiency gains, improved accuracy, and enhanced employee satisfaction. This success story showcases the power of technology in optimizing healthcare operations.