Business Context
The client is a leading Australian retail chain and they wanted a robust support for continuous agile product innovation. They realised that Oracle Cloud Fusion Product Lifecycle Management (PLM) could deliver them business benefits and help them enhance their existing products in the fast-moving technical accessories market. Our team remotely completed the entire implementation in 4 months due to Covid-19 restrictions.
About Client
Based in Australia, the client is a retail chain whose objective is to deliver holistic solutions that effectively fulfill customer requirements and additionally create business value. They are publicly listed and have more than 1600 employees working for them. With more than 130 retail stores across Australia, they are known for their consistent innovation and value creation for their customers, employees and stakeholders.
The Situation
- They needed a centralised system capable of automating the complete process of product innovation. The process included capturing ideas and prioritizing concepts important for product innovation
The Solution
- Created customised reporting dashboard, which helped them access the status of ideas, requirements and concepts
- The project was completed in 4 months with a complete remote implementation due to Covid-19 restrictions
The Outcome
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Increased customer experience value with the support of the Oracle PLM Cloud features for automation and product innovation
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Now, they had a centralised repository filled with historical data on product innovation. They can access it anytime in the future
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Automated process right from product innovation to end product eliminating most of the tedious manual processes on spreadsheets
