Business Context
A lot of today’s business leaders’ time is taken up in coordinating cloud implementation and managed services with different partners. Roping in the reliable and expert services of a technology solution provider is a smart way to address this challenge as they are equipped to support and suggest customized tech improvements.
Mastek leveraged its expertise in Oracle Cloud implementation to enable a US-based, in-home healthcare provider to decomplex digital and facilitate seamless managed services and Cloud transformation.
The Client
With a 32,000 strong employee base that delivers home health, hospice, home and community-based services, and facility-based care in 37 states and the District of Columbia, our client is a preferred national provider of in-home healthcare services. They service more than 400 hospitals across the country reaching 68 percent of the U.S. population aged 65 and older.
The Challenge
Need for a comprehensive Cloud-based HCM system to integrate and automate HR processes
The client wanted to simplify its workflows and build a comprehensive HCM system to deliver best-in-class experiences. They were looking for a partner who could offer end-to-end services and support them throughout their journey to:
- Unify HR processes to ensure employee productivity and efficiency
- Centralize and de-clutter approval workflows to eliminate human errors and discrepancies
- Simplify and enhance efficiency of the internal tasks (such as expense report management and invoice generation)
- Enhance service levels with a self-service portal
- Track services offered by the staff to ensure correct remuneration is calculated & disbursed
The Solution
Migration to Oracle Cloud
We pivoted the client towards agility, scalability and better data security by managing their cloud migration and maintenance process. With our complete understanding of their requirements, we were able to help them unlock tremendous business value. We facilitated this by
- Developing 60+ custom dashboards and reports to gain 360-degree visibility of HR processe
- Adopting a KPI-driven approach that enabled them to monitor and measure business value and decide next steps effectively
- Implementing the Mastek Pay Per Visit solution that helped the client calculate their employees’ extra efforts and disburse the appropriate remuneration
- Deploying Cloud Enhancement Services that helped the client address an aging invoice issue
- Executing a SMART Approval Solution that simplified approval workflows and internal controls
- Scheduling data cleansing on a weekly/bi-weekly basis that eliminated discrepancies and guaranteed data accuracy
The Outcome
Seamless Oracle Cloud adoption, implementation and management
With the help of our end-to-end solutions and comprehensive technology expertise the client was able to:
- Have more time and resources to focus on accelerating digital transformation
- Undergo cloud adoption without any major disruptions due to our long association with them
- See a significant reduction of HCM records (from 30k to 5k), enabling access to and transparency of available data, and improved insights-driven decisions
- Enjoy 2x efficiency improvement in business processes due to automation, leading to delivery of superior patient care
- Facilitate improved compliance and governance with a centralized HR system
- Obtain regular updates and IT health checks that allowed them to ensure optimum business performance
