Summary
Croydon Council had been using heterogeneous systems to manage their HR and Payroll processes. They partnered with Mastek to automate their back-office operations to make them more agile, efficient, and productive. With Oracle Cloud solutions, they were able to move to a unified back-office system for better reporting and processes standardisation.
About London Borough of Croydon
Croydon Council is a leading local government authority in Greater London providing an extensive range of public services to its citizens. These services include education, business services, benefits and council tax, leisure and parking, rubbish and recycling, social and adult care, housing, and planning & building control. They are headquartered in the UK with more than 3800 employees.
Challenges
- They needed to find a way to improve the efficiency of the existing processes and deliver services to the community in a digital way. They wanted to provide a better internal reporting system and measure its impact and response rates across the complicated estate they managed.
- Due to a lack of strategic decision making over the IT infrastructure investment in the past, they were facing a lot of incoherencies in the overall IT environment, in the present. This had rendered a situation where it was extremely complicated and expensive to maintain as well as develop the system to provide value to the Council and the citizens, alike.
- They wanted to design a solution that would reduce the organisation-wide overhead, remove the poor data quality hampering the Council’s decision-making, and eliminate the issues around the Council’s lack of reporting & KPIs.
- They needed an incremental service improvement, meant to revolutionise the approach to service delivery, improve transparency, and drive conversations around investment based on factual data.
Solutions
As with all large-scale projects, the Council purchased an initial set of modules to cover the core services from Oracle. Mastek then worked with the Council to evaluate any additional modules concerning the value of the community, impact on cost, time, risks, and benefits of the project.
Benefits
- After the implementation was done, the Council was able to standardise and automate its business processes. Moreover, they now had a single integrated Oracle ERP system covering Finance, HCM, and their associated functions.
- As the new Oracle Cloud solution was adopted, the Council was successfully able to apply the self-service working practices within the organisation.
- The simplicity of Oracle Cloud solutions with added relevant modules and functionalities reduced their overall operations cost.
Value addition by Mastek
-
Mastek iterative, incremental and agile implementation methodology enabled fast delivery with cost-effective solutions.
-
Given the strong collaboration between Mastek and Oracle’s LG sales teams, we were able to drive forward the real value to the Council in terms of implementation and providing the right solution.
-
Strong understanding of One Oracle Authority for data and reports was major culture internally for the Council. It grew as people began to recognise the benefit of the approach. The more the user community backed the approach, the stronger this ethos became and the more value the solution was able to add.
Why London Borough of Croydon chose Mastek?
Mastek global experience and credentials in the Oracle Cloud market provided a safe pair of hands to the Council. We ensured that the investment they made was shown through the key metrics that they tracked. Additionally, positive feedback from Lambeth/Lewisham delivery and our close working relationship with Socitm Advisory were also the factors of the partnership between the Council and Mastek.
Solution Employed
Oracle Human Capital Management Base Cloud Service
Oracle Payroll Cloud Service
Oracle Goal Management Cloud Service
Oracle Learning Cloud Service
Oracle Performance Management Cloud Service
Oracle Talent Review and Succession Management Cloud Service
Oracle Time and Labor Cloud Service
Oracle Workforce Compensation Cloud Service
Oracle Talent Acquisition Cloud Service
Oracle Taleo Scheduling Cloud Service
Oracle Career Development Cloud Service
Oracle Employee Wellness Cloud Service
Oracle Financials Cloud Service
Oracle Financial Reporting Compliance Cloud Service
Oracle Expenses Cloud Service
Oracle Accounting Hub Reporting Cloud Service
Oracle Advanced Collections Cloud Service
Oracle Automated Invoice Processing Cloud Service
Oracle WebCenter Forms Recognition Cloud Service
Oracle Advanced Financial Controls Cloud Service
Oracle Procurement Cloud Service
Oracle Purchasing Cloud Service
Oracle Supplier Portal Cloud Service
Oracle Sourcing Cloud Service
Oracle Procurement Contracts Cloud Service
Oracle Self Service Procurement Cloud Service
Oracle Project Portfolio Management Cloud Service
Oracle Project Financials Cloud Service
Oracle Project Management Cloud Service
Oracle Project Resource Management Cloud Service
Oracle Enterprise Planning and Budgeting Cloud Service