Overview
Mastek’s multidisciplinary UK consultancy team provides experienced, qualified people and trusted solutions – across the digital transformation supply chain, from strategy to delivery – to identify and solve business problems, optimise operations and design user-centred, technically robust outcomes.
Our specialists have the expertise, processes and tools to deliver innovative and measurably successful, human-centred transformation and value, whether the challenge is frontstage, backstage or systemic.
Making a measurable difference
We’re agile, flexible and adaptable, with trusted expertise in secure government, healthcare, private and third sectors
Optimised efficiency – workflows, processes and automation
Customer satisfaction uplift – retention, ROI/E and conversion
Higher fidelity insight – defining solutions and measuring success
Improved staff performance – productivity, wellbeing and recruitment
Clearer reporting – governance and intra-departmental transparency
Enterprise, solution and technical architecture
UCD: research, discovery and design
Operational and process optimisation, alignment and transformation
Coaching and advisory services
Business analysis
Inception workshops
Our teams have a wealth of experience across a range of sectors, enabling us to drive innovation from within delivery:
- Secure and local government
- Home Office
- Defence
- DWP
- HMRC
Healthcare/hospitality
Third sector
Engineering and construction
Banking, financial services and investments
Retail, utilities, oil and gas, automotive, telecoms, etc
Why Mastek ?
40+
Years’ experience
1500+
Customers served
40+
Countries
90%
Repeat business
40+
Years’ experience
1500+
Customers served
40+
Countries
90%
Repeat business
Problems We Solve
We took a struggling council on a voyage of self-discovery – together, we identified potential savings amounting to 20% of IT expenditure
A new end-to-end order to cash wholesale digital platform sees £1bn in revenue growth and £1.5m in annual cost savings
Building Trust
Building Trust
What we do
User-centred design, process excellence and architecture as a service
User-centred design (UCD)
UCD puts people (within the context of your strategic goals) at the heart of diagnosis and solution-finding. It combines a number of disciplines – user research, service design, interaction design and content design – to establish and address your user’s wants, needs and problems; going on to iteratively design and test potential solutions.
The UCD team provides end-to-end or ad-hoc consultancy, coaching, or resource augmentation; and – underpinned by ethical design thinking – ensures that your organisational and user goals are fulfilled based on insight, empathy and innovation.
Process excellence
PEx analyses your business, making operational assessments and efficiency recommendations around processes, systems, intra- and inter-departmental bottlenecks, and software.
PEx provides business improvement services – for specific process issues or end-to-end – to drive sustainable cost-reduction efforts through process reengineering, optimisation and automation.
Enterprise and solution architecture
AaaS interrogates your technical objectives, identifying where you’re at and the problems to be solved; it then sets out solutions and exactly what you need to do to get there.
We can come in at the enterprise or solution levels, delivering maturity assessments, governance frameworks, practice formation and optimisation, enterprise baselining, gap analysis and strategic planning through to solution definition.
You can pick from a catalogue of services based on your requirements or we will engage depending on the scenario – for example, review an existing setup and find a solution; build a new architectural capability; augment your team; or put a troubled program back on track.
Managed services
Mastek provides managed service capability across our portfolio of clients and services in the public and private sectors. We integrate our service delivery end-to-end, using standardised Agile and ITIL v4 aligned processes, and a blend of methodologies, to develop and deliver faster, more stable services.
We assure quality of service against agreed performance measures, and identify opportunities for continual service improvement to ensure that services continue to provide value for money, responsiveness, flexibility, and safeguarded operations for critical national infrastructure.
The above are underpinned by our Agile Service Management (ASM) framework, which provides a single operating model for the delivery of both Mastek and third party services.
Decomplex Ideas
Webinar
Connected Enterprise: The Future of Business on demand webinar
Blog
Digital Transformation to connected enterprise with Emerging Technologies