Business Context
Managing data to find meaningful insights is a complex task in organisations where data is not joined up.
Data insight is central to improving services for end users. This means not only considering a viable single source of truth in a complex environments but also managing data diversity and providing insight through easy to use dashboards.
Morrisons is taking bold steps to extract the best competitive advantage from data every day. Their ability to capture and analyse data allows them to make critical and timely decisions to maintain customer satisfaction, increase efficiency and ensure they retain their top 4 UK market position.
The Client
Morrisons is the fourth largest chain of supermarkets in the United Kingdom and is headquartered in Bradford, West Yorkshire, England. In February 2021, Morrisons employed 110,000 employees, and served around 11 million customers each week.
The Situation
- Legacy systems that were struggling to support the rapidly changing demands of the business and its customers across more than 500 locations
- The need to drive efficiency into the management of a complex retail supply chain with a large network of stores, warehouses and suppliers
- Updating operations across stores, warehouses and head offices that necessitated the replacement of virtually all hardware, software and infrastructure across the business
- Vast amounts of data captured, deriving value from which was difficult and cumbersome
The Challenge
Need to migrate from outdated systems to elevate care standards and streamline processes
With an aim to drive better experiences for its patients and physicians, TeamHealth wanted to modernise its technology infrastructure to:
- Optimise performance and improve process efficiency
- Unify data and generate a single source of truth to upgrade reporting and overall visibility
- Create a seamless authentication experience and add a security layer while accessing cloud applications
- Ensure the ability to navigate future challenges with flexibility, scalability and agility
- Optimise performance and improve process efficiency
- Unify data and generate a single source of truth to upgrade reporting and overall visibility
- Create a seamless authentication experience and add a security layer while accessing cloud applications
- Ensure the ability to navigate future challenges with flexibility, scalability and agility
The Solution
- Building a comprehensive Data warehouse
- Delivering of 25+ complex data projects
- Implementing tools to increase analytical capability
- Developing dashboards to provide visibility of complex data preparation and analysis
- Migrate 20 on-prem applications, 23 Essbase Cubes, 4000+ reports and 28 integration touchpoints to the cloud
- Migrate 100 GB of data from legacy systems to Oracle Cloud
- Gain a bird-eye’s view of operations by incorporating dashboards
- Drive better insights from data, improved reporting, top-notch data security, governance and compliance
Mastek are always very positive, always got great ideas, certainly ideas outside of the area in which they're just engaged upon. They add value in that respect
– Stuart O’Hara
Head of Application Delivery, Morrisons
"Mastek are always very positive, always got great ideas, certainly ideas outside of the area in which they're just engaged upon. They add value in that respect."
– Stuart O’Hara
Head of Application Delivery, Morrisons
The Outcome
Shaping the Future for Netflix
With Volteo Edge’s intelligence coupled with IoT expertise, Netflix achieved –
- Improved decision making across the supply chain, delivering £10,000 savings in week one
- Reduced costs by £2.3m per year
- Brought 30+ customer insight dashboards to all 500 stores
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