Business Context
Intelligent Automation provides a fast, cost effective and scalable solution that meets the need to enable cost reductions, optimise processes and provide valuable insights.
Chief Executive Officers and Chief Finance Officers need to optimise key processes in a legacy environment of on-premise applications and inefficient processes. According to Gartner, almost 90% of general accounting operations and over 70% of financial reporting activity are highly automatable processes.
Our client, Together wanted to use RPA to drive out inefficiencies with existing manual processes, create business value and lower operational costs while at the same time supporting the long term business strategy.
The Client
Together offers a range of mortgage and secured loan products, to all sorts of people and businesses. They get to know the person behind the application and an underwriter – not a computer – makes the final decision, every time.
The Situation
- Opportunity to automate a large number of high volume, repetitive and rules based tasks within the organisation
- Ability to operate and deliver change in an agile way
- Regular monthly releases outside of the normal project release cycle
- Re-allocation of colleagues to undertake more value-add work
- Deliver automation to Shared Service departments who often fall outside the usual change framework
The Challenge
Need to migrate from outdated systems to elevate care standards and streamline processes
With an aim to drive better experiences for its patients and physicians, TeamHealth wanted to modernise its technology infrastructure to:
- Optimise performance and improve process efficiency
- Unify data and generate a single source of truth to upgrade reporting and overall visibility
- Create a seamless authentication experience and add a security layer while accessing cloud applications
- Ensure the ability to navigate future challenges with flexibility, scalability and agility
- Optimise performance and improve process efficiency
- Unify data and generate a single source of truth to upgrade reporting and overall visibility
- Create a seamless authentication experience and add a security layer while accessing cloud applications
- Ensure the ability to navigate future challenges with flexibility, scalability and agility
The Solution
- Implementing Intelligent Automation using UiPath
- Creation of an RPA function and team that operates in an agile way to support monthly RPA releases across the organisation
- Forming of an RPA Centre of Excellence (COE) responsible for the creation of the RPA backlog, sponsorship and prioritisation of RPA candidates across together
- Migrate 20 on-prem applications, 23 Essbase Cubes, 4000+ reports and 28 integration touchpoints to the cloud
- Migrate 100 GB of data from legacy systems to Oracle Cloud
- Gain a bird-eye’s view of operations by incorporating dashboards
- Drive better insights from data, improved reporting, top-notch data security, governance and compliance
The Solution
- Implementing Intelligent Automation using UiPath
- Creation of an RPA function and team that operates in an agile way to support monthly RPA releases across the organisation
- Forming of an RPA Centre of Excellence (COE) responsible for the creation of the RPA backlog, sponsorship and prioritisation of RPA candidates across together
- Migrate 20 on-prem applications, 23 Essbase Cubes, 4000+ reports and 28 integration touchpoints to the cloud
- Migrate 100 GB of data from legacy systems to Oracle Cloud
- Gain a bird-eye’s view of operations by incorporating dashboards
- Drive better insights from data, improved reporting, top-notch data security, governance and compliance
Mastek’s knowledge of RPA is excellent and the team have been instrumental in supporting Together's RPA journey and the successes of the last 12 months.
– Jonathan Surplus
Application Manager, Together.
Mastek’s knowledge of RPA is excellent and the team have been instrumental in supporting Together's RPA journey and the successes of the last 12 months.
– Jonathan Surplus
Application Manager, Together.
The Outcome
- Improved the service—80% of users agree that it is easy to use
- Met employer needs—81% of employers would use the service again to advertise vacancies
- Provided guidance and support with the creation and the governance of a new RPA function within together
- Identified RPA candidates and map UiPath to 50+ business processes across 20 departments within together
- Developed, automated and released 12 RPA processes into live in the last twelve months
- Automated some very complex processes saving the business 2.5 hrs per day for just one of the 12 live processes
- Provided guidance and support with the creation and the governance of a new RPA function within together
- Identified RPA candidates and map UiPath to 50+ business processes across 20 departments within together
- Developed, automated and released 12 RPA processes into live in the last twelve months
- Automated some very complex processes saving the business 2.5 hrs per day for just one of the 12 live processes
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